Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Order' at the top of the page and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Official Orders from UK Recognised Educational and Governmental Establishments: Goods will be dispatched on invoice, with payment due within 30 days from date of invoice.
Other retail orders: Goods will be dispatched on receipt of full payment in advance. Payment may be made by:
1. Cheque payable to “Studio Music” (in Pounds Sterling)
2. Postal Order (in Pounds Sterling)
3. Credit Card (e.g. Visa, Mastercard - unfortunately we cannot accept American Express)
4. Debit Card
5. International Money order in Pounds Sterling (free of all charges to us)
6. Direct to our Bank – details on application
All goods remain the property of Studio Music, until all sums due to the company, whether in respect of these Goods or otherwise, are paid in full by the Customer.
Shipping And Handling
All orders dispatched to addresses in the UK will be subject to the following charges as a contribution to postage and packaging (a few regional variations may apply):
Retail Value Postage
Under £25.00 £2.95
Over £100 £9.95
UK Orders will be dispatched by the most economic means unless an alternative is requested. Special Delivery/Next Day is available at an additional charge. If the order is split, the appropriate charge for the whole order will be applied when the first part of the order is dispatched, with no further charges levied on the remainder of the order.
International orders will be dispatched by the most economic airmail, unless an alternative method is requested. Exact postage is charged on all international orders, with a minimum charge of £2.95.
For orders made from the UK or the European Union, 20% VAT is added when applicable. All other orders are VAT free. Prices shown are inclusive of UK taxes.
Credit Card Security
Studio Music takes the security and protection of your personal and card details seriously, so much so that when an order is placed at our website, credit card numbers are transmitted across an industry standard SSL Certificated secure connection using SellerDeck Payments. Orders are only decrypted when reviewed for order processing for which we do not have access to your full card details within our systems.
Your card payment details are never retained by us at any time!
Delivery to EU member states
From July 2021, there have been changes to the way VAT applies when making Business to Consumer (B2C) supplies of goods delivered from the UK to EU states.
(Note: There have been no changes to the rules on electronically supplied services such as downloads or subscriptions).
The Studio Music Customer Service Team’s objective is to ensure you receive the physical goods you have selected and ordered as quickly as possible, with minimum delay
and without the need to separately pay VAT locally before taking delivery in EU states.
Our B2C courier arrangements define you the customer as the Importer of Record of these goods. Our carriage and packing fee incorporates associated costs
and therefore our invoice will show items as zero rated exports for UK VAT purposes.
Our supply of goods will be treated as made on a B2C basis if a customer cannot supply a VAT number when ordering on behalf of a business or other type of organisation.
We hope this clarifies your delivery and duty/tax charges - if you have any questions do not hesitate to contact our Customer Services Team on +44 1933 448200 or email email@example.com
You can contact Studio Music using the following methods:
66-78 Denington Road
Tel: +44 (0)1933 448 200