STUDIO MUSIC COMPANY are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact us page.

Our Contact details:
STUDIO MUSIC COMPANY
Cadence House Eaton Green Road Luton Bedfordshire LU2 9LD United Kingdom
Phone: 01582 432139
Fax: 01582 731989
Email: info [at] studio-music [dot] co [dot] uk

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Order' at the top of the page and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Official Orders from Recognised Educational and Governmental Establishments: Goods will be dispatched on invoice, with payment due within 30 days from date of invoice.

Other retail orders: Goods will be dispatched on receipt of full payment in advance. Payment may be made by:

1. Cheque payable to “Studio Music Company” (in Pounds Sterling)
2. Postal Order
3. Credit Card (e.g. Visa, Mastercard)
4. Debit Card (Switch)
5. International Money order in Pounds Sterling (free of all charges to us)
6. Direct to our Bank – details on application

All goods remain the property of Studio Music Company, until all sums due to the company, whether in respect of these Goods or otherwise, are paid in full by the Customer.

All orders dispatched to addresses in the UK will be subject to the following charges as a contribution to postage and packaging:

Retail Value Postage
Under £25.00 £2.00
£25.01-£49.99 £4.00
£50.00-£99.99 £6.00
Over £100 £7.50

UK Orders will be dispatched by the most economic means unless an alternative is requested. If the order is split, the appropriate charge for the whole order will be applied when the first part of the order is dispatched, with no further charges levied on the remainder of the order.

International orders will be dispatched by the most economic airmail, unless an alternative method is requested. Exact postage is charged on all international orders, with a minimum charge of £2.00.

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. Prices shown are inclusive of UK taxes.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

STUDIO MUSIC COMPANY do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

We do not supply complete sets of music on a sale or return basis. We do not accept returns of goods for credit or exchange, unless faulty or supplied in error. We offer an approval service to recognized conductors and teachers to ascertain suitability of music. This applies to all Band and ensemble music, whether purchased by an individual or an organization.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm